Shipping & Returns

Shipping & Delivery

All MZ and Medispa products are handled with care.
The delivery time for Australian destinations is between 3-12 working days depending on where the destination is and the requirements involved. Please note, our courier system shipping periods are between Monday – Friday. Orders received over the weekends will generally be dispatched on a Monday.

Return Policy

  • Products and vouchers are non-refundable. If products are deemed faulty or damaged, you are able to return within 30 days of purchase. If you received the incorrect item, please contact us immediately.
  • Original proof of purchase is required as well as photos of products if deemed faulty or damaged.
  • It is the responsibility of the customer to arrange their return shipment to our practice before a refund or exchange can be processed. We do not cover the costs of returns.
  • We are not responsible for lost items, as well as theft or damaged goods during transit via Sendle, Australia Post or any other service provider.
  • If your order contained a gift with purchase, or sample, all products composing the gift with purchase must be returned along with the items you wish to return.
  • Refunds cannot be granted due to a ‘change of mind’. Please ensure accurate shipping details are entered; incorrect entry of shipping address cannot be adjusted once an order is processed.

Self-Assess Your Readiness For a Facelift

Thank you for taking the Dr Zacharia self-assessment form to better understand how mentally and physically you are for achieving the best facelift possible. Please answer all questions below, and provide photos for a pre op screening by Dr Zacharia.

Disclaimer: Please note that Dr Zacharia has the same rights as a patient. If you choose not to go ahead with Dr Zacharia based on his recommendations, he also has the right to turn away patients who he feels may be too high risk for surgery or show a lack of compliance for surgery protocols.

Surgery is a serious decision, and we are striving for the best outcomes for all. However, all surgery comes with a risk of complication or revision. Follow your pre and post op instructions for your safety and best possible outcome. However, the human body is not an exact science and Dr Zacharia and his team can only use their extensive experience to help guide you through any issue that could arise.

Please complete the following information, so we can send you your results and contact you for further discussion later.

Dr ZACHARIA’s opinion will be based on your anatomy. If the budget you have specified does not meet his recommendations, we will highlight the limitations of lesser invasive treatments based on your budget/ anatomy.

Please provide a front on and profile photo of your face. Also, a photo of you on your profile looking down. Ideally stand in front of a plain wall or door and have someone else take the photos for the best pre op consult advise.

Experience EMFACE
EMFACE represents the cutting edge of facial treatments, a transformative innovation that changes the game. Harnessing the power of Synchronized RF and HIFESTM energies, it targets both the skin and underlying muscles, creating a dual-action effect.