Shipping & Returns

Shipping & Delivery

All MZ and Medispa products are handled with care.
The delivery time for Australian destinations is between 3-12 working days depending on where the destination is and the requirements involved. Please note, our courier system shipping periods are between Monday – Friday. Orders received over the weekends will generally be dispatched on a Monday.

Return Policy

Products and vouchers are non-refundable. If products are deemed faulty or damaged, you are able to return within 30 days of purchase. If you received the incorrect item, please contact us immediately.
Original proof of purchase is required as well as photos of products if deemed faulty or damaged.
It is the responsibility of the customer to arrange their return shipment to our practice before a refund or exchange can be processed. We do not cover the costs of returns.
We are not responsible for lost items, as well as theft or damaged goods during transit via Sendle, Australia Post or any other service provider.
If your order contained a gift with purchase, or sample, all products composing the gift with purchase must be returned along with the items you wish to return.
Refunds cannot be granted due to a ‘change of mind’. Please ensure accurate shipping details are entered; incorrect entry of shipping address cannot be adjusted once an order is processed.

Shipping & Returns

Shipping & Delivery

Return Policy

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